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- How to fix network drives missing on a Windows computer Note: the visuals displayed on your screen could vary from the illustrations shown, based on the specific version of Microsoft Windows you are using. Note: this information is relevant for computers running Windows 10 or 11 (SCCM Template), supported... Read More
- How to fix: Cannot log into Remote Labs Sometimes students will not be able to log into remotelabs.ok.ubc.ca even if they enter the correct credentials. This is due to some of the Remote Lab computers having their keyboard set to something like “Canada (French)” or something that will ... Read More
- UBC Email Systems - Student Focus Intention of this article is to inform UBC students on the use and application of the UBC email systems. Email services at UBC are segmented into two unique offerings: 1) Student and Alumni service and 2) Faculty/Staff (FASmail) service.Please not... Read More
- How to add Student or Staff Email to Outlook App on macOS How to add your UBC Email (Staff or Student) to the Outlook App on macOS This was tested on macOS Ventura 13.3. 1. Download the Outlook app from the App Store (if you don’t have it already) 2. Enter your student/staff email on th... Read More
- How to: Resize/scale an image to fit specific dimensions in Photoshop (for example, for a poster) This guide outlines how one could go about scaling an image to fit certain dimensions. For example, if you want to create a 10x20-inch poster, you would need to scale the source image appropriately. This guide will outline how to do that in Photosho... Read More
- How to fix: "Your license doesn’t allow editing on a Mac" Sometimes when users are trying to use Microsoft Office applications, they will be faced with a message that says "Your license doesn't allow editing on a Mac" and they won't be able to make changes to their Office files. This is often due ... Read More
- How To: Add Student Email to Mail App on macOS This documentation was created on macOS Monterey version 12.4. If you are following the steps and it is not working, you may need to update your version of macOS. To first create your Student Email, please go to this link. 1. First, open the... Read More
- How to: Troubleshoot MATLAB Installation Important Note: Please ensure you have access to your @student.ubc.ca email. You can follow the steps to do that at this link. It's important to do this before installing MATLAB because you will not be able to receive the verification email an... Read More
- How to fix: Unable to connect to or forget UBCSecure on iOS If you cannot connect to UBCSecure on their iOS device, first ensure that your CWL credentials are correct, including checking if your password requires a reset on https://www.myaccount.ubc.ca/myAccount/.If you are still unable to connect to ubcsecur... Read More
- UBCO Yodeck Digital Signage System About: The Yodeck signage system is a combination HTML5 Web Based editor and Raspberry Pi content player. Content is uploaded to the Yodeck website where it can then be scheduled, edited, added to playlists, combined with Yodeck supplied Widgets and... Read More
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